Returns & Exchanges
At VGO TEL, we are committed to your satisfaction and offer a hassle-free return process for all our mobile devices and electronics within 14 days of delivery. All returned items must be in their original packaging with all accessories and the warranty card included.
Initiate a Request
Contact our customer support team or visit the 'My Orders' section on our website to select the item you wish to return and provide a reason for the request.
Quality Verification
Ensure the device is powered off, removed from any personal cloud accounts (like Google or iCloud), and packed securely in its original box to prevent transit damage.
Schedule a Pickup
Once your request is approved, our logistics partner will visit your address to collect the package, or you may be provided with a prepaid shipping label to drop it off.
Inspection and Refund
After our technicians verify the device's condition and serial number, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing